Frequently Asked Questions
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We offer a variety of private tours including Chichen Itza, Tulum, Coba, Ek-Balam, cenotes, snorkeling, fishing tour, catamaran tour to Isla Mujeres and other personalized custom tours tailored to your interests.
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Kids must be at least 4 years old to participate in swimming with Turtles.
Children aged 8 and older can snorkel above El Meco and swim with Whale Sharks.
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Yes, we do pick-up’s directly from hotel lobbies or Airbnb accommodations in Playa del Carmen, Cancun, Tulum, and Costa Mujeres.
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You can reach us anytime via our contact page, email, Facebook or Instagram. We aim to respond quickly — usually within an hour.
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We recommend bringing comfortable clothing, reef-safe sunscreen, a hat, sunglasses, a camera, and any personal items you may need.
For water activities, bring swimwear, towels and water shoes.
During boat excursions, we also recommend wearing a UV protective T-shirt or rash guard to protect against the sun. -
Yes, all our private tours include comfortable transportation in air-conditioned vehicles.
For semi-private tours, we may stop in 1-2 places to pick up more guests.
We pick you up and drop you off at your hotel or preferred location. -
Lunch is included on our CHICHEN ITZA, EK-BALAM, and private 7h CATAMARAN tours.
On other excursions, if you wish, we can also add a complimentary lunch stop at a local taco spot.
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Cancellations made at least 48 hours in advance are refundable.
Cancellations within 48 hours may be subject to a fee.
Please refer to our cancellation policy when booking.
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You can book directly through our website by filling out the reservation form or contacting us via email, WhatsApp, or Facebook.
We will confirm your booking and provide all necessary details.
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We recommend booking as soon as possible to ensure availability on your preferred dates.

